Question 1

How long will my order take to arrive?

Accepted Answer

Orders are dispatched within 24 hours and typically delivered in 3–5 business days across India. You’ll receive tracking the moment your parcel ships.

Question 2

Do you ship across India?

Accepted Answer

Yes — we ship to virtually every pincode in India, with Cash on Delivery available on most. Enter your pincode on any product page to confirm.

Question 3

Is shipping free?

Accepted Answer

Shipping is complimentary on all orders over ₹1,499. Below that, a flat ₹99 applies.

Question 4

What is your return policy?

Accepted Answer

Unopened products can be returned within 7 days of delivery for a full refund or exchange. Opened fragrances are non-returnable for hygiene reasons.

Question 5

My order arrived damaged — what now?

Accepted Answer

We’re sorry! Email care@tifco.in with your order number and a photo within 48 hours and we’ll send a free replacement straight away.

Question 6

Are your fragrances authentic and long-lasting?

Accepted Answer

Every TIFCO fragrance is composed in India with genuine raw materials. Our Eau de Parfums last 8–12 hours; pure parfums 14+ hours.

Question 7

Are TIFCO fragrances cruelty-free?

Accepted Answer

Always. We never test on animals, and most of our range is vegan — see each product’s page for details.

Question 8

What’s the difference between an attar and an Eau de Parfum?

Accepted Answer

Attars are alcohol-free perfume oils that sit close to the skin and last beautifully from a single dab. Eau de Parfums are alcohol-based with greater projection.

Question 9

What payment methods do you accept?

Accepted Answer

UPI, credit & debit cards and net-banking via Razorpay, plus Cash on Delivery across most of India.

Question 10

Do you offer GST invoices?

Accepted Answer

Yes — add your GSTIN at checkout and we’ll issue a GST-compliant tax invoice with your order.

Frequently Asked Questions

Orders & Shipping

Returns & Exchanges

Products & Fragrance

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